Glitterfarm Paint Store Shipping and Returns
I ship 6 days a week. If I receive your order for in-stock products by 2pm Pacific Time on a mail day (everyday but Sundays and mail holidays), I can usually get your order shipped same day.
Currently, we ship to U.S. addresses only. All CeCe Caldwell products and everything ordered with them ship via standard USPS Priority Mail (The Postal Service determines delivery times, but about 95% go 2-Day Air. About 5% go 3-Day Air, usually to more rural locations).
• No extra charge for Saturday Delivery or delivery to PO Boxes.
• No extra charge for delivery to APO addresses, Hawaii, or Alaska.
• No fuel surcharges or charges for delivery to residential addresses.
While I ship Saturdays, the post office doesn't count weekends in its delivery estimates. When you track your package, the Post Office also displays your expected delivery day.
FREE LOCAL PICKUP! If you're driving through Central California, you can pick up your order at my store for free! Just choose "Free Local Pick Up" when you check out.
Free Shipping Items.
"Free Shipping" items, marked with the Free Shipping banner, ship via First Class U.S. mail at no cost to you, whether purchased alone or with other items. For example, all premium brushes (valued at $9.95 or higher) ship free.
Add On Items.
Lots of things in the store are "Add On Items," marked with the "Add On Items" banner. You can add as many Add Ons to your order as you want for NO ADDITIONAL SHIPPING. If you order order only Add Ons, there's a nominal shipping charge.
Affordable shipping, even for big orders. Here's the full shipping table, based on what you order:
(NOTE: A "quart" is either a Full-Size Paint product or a Full-Size Finish Product. 2 oz sizes of Metallic Wax and Aging Dust are considered "sampler" sizes.)
Note: I do not ship with a signature required. The USPS will leave your package(s) at your residence (porch or mailbox). If you're concerned about theft or weather damage after your order arrives, ask to have it shipped "hold for pick up" (where you pick it up at the Post Office), or ask for signature confirmation in your order's comments. "Hold for Pickup" is free; signature confirmation is $5 extra. In either case, request it in your order's comments. I will bill you $5 separately for signature confirmation.
Returns: CeCe Caldwell paint is fantastic! I'm sure you'll enjoy using it. However, if you order too much or buy something you do not need, you can return unopened, unused, full-sized (quart or half-liter) paint and finishes, as well as tools (example: brushes, aprons, etc.) for a full refund of the item’s price and applicable taxes within 14 days of its receipt. Samplers are not returnable, and shipping is not refundable.
Send me an email to start the return process. (It's easy. I promise : )
Classes: Class tuition is non-refundable, but if you miss your scheduled class, I will do my best to add you to the next scheduled class, subject to availability.
Other Requirements: Generally I require my customers to have fun and enjoy themselves while shopping. I encourage smiling. My hope is that you leave with colors and finishes you truly love and some sparkle in your heart (maybe even a little in your hair). Lastly, when you're through shopping at Glitterfarm, I strongly recommend that you stomp your feet vigorously before returning home so as to not track glitter in the house.